Privacy & Data Protection

CuraNovaX is operated by Adarcrom Corporation Ltd (UK). Adarcrom is the data controller for this service. CuraNovaX, developed by Adarcrom Corporation Ltd ("we", "our", "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our app and related services (collectively, the "Services"). By using CuraNovaX, you agree to the practices described in this policy.

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What we collect

A. Personal Information - When you register or use our Services, we may collect:

Full name
Email address
Phone number
Location (city, country)
Health-related information (provided voluntarily)
Communication with healthcare professionals
App usage preferences
Payment and transaction details (processed securely by third-party providers)

B. Device and Usage Data - Automatically collected when you use the app:

Device model, operating system, and app version
IP address
Language and time zone
Location (city, country)
Crash reports and diagnostic logs

C. Location Information - Only with your consent, we may collect:

Approximate location to recommend local healthcare providers
Time zone for appointment scheduling

Health Information

If you submit health-related questions or symptoms, this may be considered Sensitive Personal Data. We handle such data with strict confidentiality, using end-to-end encryption and local storage whenever possible. We do not sell your health data to any third party.

Use of AI (Artificial Intelligence)

CuraNovaX may include AI features that help provide general guidance, wellness insights, and support content such as symptom triage suggestions and recommendations. AI does not provide medical diagnoses and does not replace a licensed clinician.

AI Chat (Third-Party Processing)

What we send: Only the text you type into the AI chat input (your “message”).
What we do NOT send automatically: We do not automatically include your profile details (such as name, email, phone number), appointment records, or device contacts in AI requests.
Who we send it to: Microsoft Azure OpenAI Service, solely for the purpose of generating an AI response.
Permission before sending: We ask for your permission before enabling AI Chat. If you decline, AI Chat remains disabled and you can continue using the app.
Retention and logging: We may store limited technical logs (for example, request success/failure and performance metrics) to maintain reliability and security. We do not use AI chat content for advertising. If we store AI chat messages to provide chat history in the app, we will clearly indicate this in-app and provide deletion options.
Improvement: We may use aggregated and/or anonymized usage metrics to improve performance and user experience.
Transparency: Users are informed when they are interacting with AI vs. real professionals.
AI Chat Data Sharing Disclosure: Before any AI chat request is sent, the app displays an “AI Chat & Data Sharing” consent prompt. If the user accepts, the app sends to Microsoft Azure OpenAI Service: chat text, selected country/region, selected consultation type and sub-category, selected professional, and a pseudonymous internal user ID (subscription/token enforcement). If the user declines, AI Chat remains disabled and the app remains usable.

Payment & Financial Data

Payments are processed through third-party providers (e.g., Stripe, Flutterwave, Google Play, Apple Pay).
We do not store full credit card information.
Payment information is transmitted securely using SSL encryption.

How we use your data

Deliver AI consultation and telehealth services
Match you with relevant professionals
Facilitate appointments and reminders
Process payments
Customize your app experience
Improve our AI and platform functionality
Comply with legal obligations

We do not sell personal health information. We only share data with your consent, for care delivery, or where required by law.

Sharing of Information

Licensed healthcare providers you consult with
Payment processors for transaction purposes
Analytics providers (in aggregated form only)
Regulatory bodies, when legally required

We do not sell or rent your data.

International Data Transfers

CuraNovaX operates globally. By using our services, your information may be transferred to and processed in countries outside your jurisdiction. We ensure such transfers are compliant with data protection laws (e.g., GDPR, UK GDPR).

Your choices & rights

Access and download your records by contacting our team.
Update your contact details or preferences in your account.
Request deletion of your account and data at any time.
Opt out of non-essential communications using the links in our emails.

For questions or to exercise your rights, email info@adarcrom.com or visit delete-account.html.

Children’s Privacy

CuraNovaX is not intended for individuals under the age of 16. We do not knowingly collect data from children without parental consent.

Data retention & security

We keep your data only as long as needed for care, legal, and compliance obligations. We use encryption in transit and at rest, access controls for clinical staff, and regular security reviews.

If a breach occurs that affects your data, we will notify you and regulators as required.

Changes to This Policy

We may update this Privacy Policy to reflect changes in legal, technical, or business developments. When we do, we will revise the "Last Updated" date and may notify users via the app or email.